Cello Silke Black Pens Ballpoint Pen (0.7 mm) Black Ink Pen, Pack of 20

Global Shipping:

The seller can ship to virtually any address worldwide. However, there may be restrictions on certain products, and some items may not be eligible for international shipping.

Estimation of Shipping and Delivery Dates:

When placing an order, the seller will provide estimates for shipping and delivery dates. These estimates are based on the availability of items and the shipping options chosen by the customer. Shipping date estimates may be visible on the shipping quotes page, depending on the selected shipping provider.

Weight-based Shipping Rates:

Shipping rates for many items are determined by their weight. The weight of each item can be found on its detail page. To align with the policies of the shipping companies used by the seller, all item weights will be rounded up to the next full pound.

This policy ensures that customers are informed about shipping options, estimated delivery times, and the factors affecting shipping costs, such as product weight. It helps manage customer expectations regarding the shipping process.

Timeframe:

Items can be returned within 30 days of delivery, provided they are new and unopened.

Refund:

A full refund will be issued for returned items. If the return is due to an error on the seller's part (e.g., incorrect, or defective item), they will cover the return shipping costs.

Refund Processing Time:

Refunds are typically processed within four weeks of the return package being given to the shipper. However, refunds may be processed more quickly in many cases. The processing time includes transit time for the return package to reach the seller (5 to 10 business days), processing time by the seller (3 to 5 business days), and processing time by the bank for the refund request (5 to 10 business days).

Communication:

Customers will be notified via email once the returned item has been received and processed for a refund.

This policy ensures clarity and transparency regarding the return process, timelines, and conditions for receiving a refund.